New York

COURSE TUITION

The cost for this course is $49.95 for members of AAA and $59.95 for non-members and includes all course materials, customer service fees and technology costs. Also included in this price is an electronic notification of completion sent to you via email. AAA does not charge any hidden fees.

COURSE SCHEDULE

AAA, hereafter referred to as the COURSE PROVIDER, offers a course composed of 8 training units spanning 270 minutes of instruction. The course will be available to the STUDENT 24 hours a day, 7 days a week. This availability may be affected by circumstances such as, but not limited to: system, site or connectivity failure over which the COURSE PROVIDER has no control.

CUSTOMER SERVICE

AAA Customer Service is available to the Student via email at aaasupport@certus.com, live chat, which is accessible within the course, or by calling AAA’s toll-free phone number at 1 (877) 476-1254. Customer service is available EST Mon-Fri 8am-8pm, Sat 8am-4pm; Sun 12pm-4pm.

HARDWARE AND SOFTWARE

The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 9.0 or greater, Firefox, Google Chrome, or any other browsers that provide equal or greater functionality. The browsers need to support Java and Javascript. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse. The course recommends that the hardware be equipped with speakers. All students will go through the software evaluation after registration, but prior to the start of the course.

COMPLETION AND CERTIFICATION POLICY

The STUDENT agrees to complete all phases of the curriculum in order to receive a completion certificate. Any time missed must be made up. The COURSE PROVIDER is prohibited from issuing a client completion form if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a completion form under such circumstances. STUDENT may be required to pay fees to COURSE PROVIDER if through no fault of COURSE PROVIDER, STUDENT requests a duplicate and/or reissue of the original certificate of completion.

NOTIFICATION OF COMPLETION

AAA will issue an electronic notification of completion to the Student within 48 hours of the Student's successful completion of the New York 5-Hour Pre-Licensing course. A duplicate notification of completion will be issued to students upon request within one year of graduation at no additional charge.

Immediately upon successful completion, a course completion confirmation will be sent to the New York State DMV.

Please note the following:

• Course completion may take 24 to 48 hours to be posted on the Student driver record.
• Student scheduling of his or her road test is dependent on the Department receiving notification of successful course completion.

CIRCUMVENTION WARNING

The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes. It is illegal to attempt to circumvent this online state-approved course or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

ATTENDANCE POLICY

This course requires a minimum of 270 minutes of instruction, exclusive of non-instructive content such as validation processes, to complete. A Student must complete the entire OPL in order to receive a notification of completion. AAA maintains an electronic record of time spent in the course in order to ensure the time requirement is met.

COURSE AVAILABILITY

The course of instruction accommodates all internet connection rates and is available 24 hours a day, 7 days a week excluding cases when problems with connectivity, hosting, or the system exist. Unforeseen system interruptions will prompt a pop-up reminder that will appear from the Student's ISP or AAA. Pop-up reminders will also be prompted in the event of routine maintenance of the network if this maintenance interferes with the ability to access the course. Further information may be obtained by contacting AAA at 1 (877) 476-1254 for network status updates. The Student is allowed to log in and out of the course as needed until the course is completed. Login and logout records of Students are maintained by AAA. Maintaining logins and logouts helps to ensure the completion of appropriate course sequence.

AAA’s course is consistent with the Federal and New York State Americans with Disabilities Acts in that closed captioning is shown during video segments that include spoken words. In addition, the course is offered from a Uniform Resource Locator (URL) that is a global address on the World Wide Web.

Upon completion of the OPL course, students will no longer have access to course materials.

COURSE PROGRESS AND VALIDATION

AAA tracks the Student's progress through the approved course of instruction to ensure successful completion of course segments. Student agrees to participate in the following validation methods as required in the course.

The Student will be required to provide a Voice Biometric sample. The Student may then proceed into the password-protected OPL. At various points throughout the course, the Student must call the phone number provided and follow the prompts to submit voice biometric validation. The Student must pass each voice biometric checkpoint before continuing in the course. After three consecutive failures, the Student will be excluded from the course.

AAA’s use of its proprietary Voice Biometrics is intended to ensure the identity and participation of the Student in the entire course of instruction. Student hereby acknowledges, pursuant to DMV standards, that failure of three Voice Biometric validation testing events shall be grounds for exclusion from the course. If you feel that you have been locked out in error, please contact our Customer Care team for further assistance. For the fastest response, contact us via LiveChat.

Additionally, Student shall be required to successfully answer end-of-module quiz content questions to validate his or her participation in the course. Students are required to pass the end-of-module quizzes with a score of 70% or higher to move forward in the course.

PAYMENT, RECEIPT, AND CANCELLATION

The Student may prepay via credit card, debit card or an online payment card portal (such as via PayPal) prior to entering the course. Payments via telephone are also acceptable. Access to the course is not allowed without receipt of payment by AAA. Upon receipt of payment, the Student will be provided with an online receipt that is printable and shows payment for the course. This receipt will also be sent to the student via e-mail. The course must be completed within 30 calendar days of registration. The expiration date for the completion of the course by the Student is noted on the receipt and may not be extended. If the Student does not complete the course within 30 calendar days, the account will be locked, and the Student must retake the course.

REFUND POLICY

It is very important to us that you are satisfied with your purchase. Please contact our support team for assistance with technical troubleshooting or any other issues or concerns you may have. Customers who have not yet attempted, been issued a certificate for, or completed the course may be eligible for a refund. Students who meet these criteria must submit their request in writing (via e-mail or post) within 30 days of purchase along with proof of purchase and an explanation for the refund reason. For eligible students who have already started their course, a $5 administrative fee will be deducted from the refunded amount.

No refunds will be issued for:

• Failure to pass quizzes or any other in-course assessment requirements within the allotted attempts (per course guidelines);
• Failure to pass identity validation requirements (including biometrics or any other required methods, per course guidelines);
• Course expirations (per course guidelines)

PRIVACY STATEMENT

Student hereby provides authorization to AAA to access and use information provided by the Student during the registration process and throughout the course of instruction as needed to complete the course and issue a notification of completion (if eligible). Student also authorizes AAA to collect a biometric voice sample, which will be stored for a minimum of 5 business days from course completion, and no longer than 30 calendar days from course completion, and shall be subject to review by the New York Department of Motor Vehicles. ASC uses Student provided information and biometric samples in the course solely for the purposes of tracking the Student's progress and validating his or her identity pursuant to New York Department of Motor Vehicles' requirements as in Part 10. Information collected by AAA may be shared with the New York Department of Motor Vehicles or Payment processor. Information will not be resold or distributed to third parties without the Student's express written consent. This policy excludes specific requests by governmental agencies and other regulatory authorities. For further information, please view the AAA OPL Privacy Policy.

DATA SECURITY

This OPL course is adherent to all data security requirements set forth by the New York State Department of Motor Vehicles.

HARDWARE/SOFTWARE REQUIREMENTS

Hardware/software requirements are as follows:

• JavaScript Enabled
• Cookies Enabled
• Audio device such as speakers or headphones (optional)

REPRESENTATIONS AND WARRANTIES

STUDENT represents and warrants that the user information and registration information provided by STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. STUDENT further acknowledges and agrees that any willful or intentional misrepresentation by STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by STUDENT as provided in this agreement, and may subject student to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.

LIMITATION OF LIABILITY

STUDENT acknowledges and agrees that the liability of COURSE PROVIDER and their agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and their agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by STUDENT.

TERMS AND CONDITIONS

This website is maintained by AAA, Inc., (hereinafter referred to as "American Automobile Association”) for the sole purpose of providing training and services under the auspices of approvals, licenses and certifications issued by the state and governing agencies.

By using this website, you affirm and certify that you have read and agree to our Disclaimer and Terms and Conditions of Use.

While every effort is made to ensure the accuracy of the information on this website and other information provided to you by the AAA, portions of this information may be incorrect or out-of-date. Neither the AAA nor its affiliated companies, their officers, directors, employees, agents, information providers or suppliers warrants the accuracy, reliability, or timeliness of information provided and shall not be liable for any losses caused by such reliance on the accuracy, reliability, or timeliness of such information.

This website is not intended for anyone under the age of 13. If you are under 13, you are not permitted to submit personal information or register for our services.

By using this website, you agree that neither the AAA nor its affiliated companies, their officers, directors, employees, agents, information providers, or suppliers shall have any liability to you under any theory of liability or indemnity in connection with your use of this website or the services of the AAA.

Notwithstanding the foregoing paragraph, the total liability of the AAA, if any, for losses or damages shall not exceed the fees paid by the user for the particular information or service provided. In no event shall the AAA be liable to you for any losses or damages other than the amount referred to above.

Use of any products or services provided by the AAA constitutes acknowledgment that you have read and understand these terms of use. By using this website, you expressly agree that the AAA will not be held liable for or responsible for any damage or inconvenience caused or alleged to be caused by the use of our services.

Our courses include course elements as required by the state regulating agency for that course, which can include course expiration dates, course timers, learning assessments and identity validation requirements. Students who are excluded from training for failure of any required course elements will be required to re-register to complete training.

At AAA, maintaining your trust and confidence is our top priority. We do not sell or rent nonpublic personal information about our members or former members. We do not share non-public personal information about our members or former members with companies outside of AAA, except where required or permitted by law. We carefully manage and safeguard information among our companies and affiliates, based on your membership or other relationships with AAA, in order to provide you with unsurpassed service, greater convenience and superior value.

Sources from which we may collect nonpublic information about you include: information we receive from you on applications or other forms in writing, via facsimile transmission, by telephone, by electronic means including e-mail and our website, or by other means of communication; information resulting from your transactions with us, our affiliates or others; information resulting from entitled services that you have received from us, our affiliates or others; information obtained from governmental sources, such as your driving record and claims history (insurance clients); and information obtained from non-governmental sources, such as demographic data used for marketing purposes.

We may disclose personally identifiable information about you to persons or organizations within or outside of the AAA Federation as permitted or required by law including companies that perform marketing services for us or with whom we have joint marketing agreements. These agreements allow us to extend the value of your membership or provide you with special savings. Information will normally be limited to name, address, telephone number, membership or customer number and Club tenure. Under certain circumstances, additional information will be provided to appropriate third parties with your consent or at your direction, such as when you apply for a loan, request a quote for insurance or, as necessary, to perform other services. Information will also be disclosed, if necessary, to effect, administer or enforce a transaction, benefit or service that you have requested or authorized or to which you are entitled. This includes such information as the description, location and license number of your vehicle, as well as your telephone contact number and other information deemed necessary to provide you with emergency road service. Information may be shared among the Club's corporate affiliates and subsidiaries, other AAA Clubs and the AAA National Office. Other third parties with whom information may be shared include, but are not limited to, emergency road service contractors, AAA Approved Auto Repair facilities, travel service providers, financial service providers, insurance support organizations, insurance agents, claims representatives, independent contractors courts and governmental agencies.

We restrict access to your nonpublic information to those employees who need such information in order to provide products or services to you. In compliance with federal regulations, we maintain physical, electronic and procedural safeguards designed to guard and prevent misuse of your nonpublic personal information.

Internet Privacy Policy

AAA is committed to honoring the privacy of the users of the AAA Web Site, which includes any personally identifiable information. AAA will utilize any information collected to better understand its users' needs and provide better service. In addition, AAA will use the information it gathers to improve the content of the Web site. If any personally identifiable information has been volunteered, AAA may utilize that information to notify users about updates to the Web site and/or contact users for marketing purposes. The information that is personally identifiable will not be shared with or sold to any other organizations for commercial purposes.

Below is a list of non-volunteered information that will be collected automatically when visiting the AAA Web Site:

• The referrer (the site prior to entering the AAA Web site)
• The IP address of the workstation
• Date and time logged in and out
• Pages visited while on our site
• Time spent on each page
• Files downloaded
• Criteria used when searching

If the user supplies their telephone number online, they may be contacted by AAA regarding orders placed online. Please be sure to provide AAA with the correct phone number.

Entering the zip code upon initial visit to the AAA web site will cause a cookie to be written to the PC in use at the time. This will allow the AAA web site to automatically route subsequent visits to the user's local AAA club.

Secure transactions are accomplished with Secure Socket Layer (SSL) technology to assure that your data is safely communicated to us.

Using the automatic log-in function of this website will cause a cookie to be written to the PC in use at the time. Cookies are small text files which store an encrypted version of your user ID and password. When you come back to this site, this information will be used to automatically log you into the web site using a secure connection. The cookies will not store any information that will be used for tracking or advertising.

To avoid any solicitations from AAA as a result of visiting this Web site, please send an email to our webmaster AAADTPrograms@national.aaa.com or write to:

AAA Driver Training
How To Drive Online Course Webmaster
1000 AAA Drive, MS 72
Heathrow, FL 32746