COURSE TUITION

A registration fee in the amount of $89 will be charged to the STUDENT. This fee includes all required instructional materials and needs to be paid prior to course completion.

COURSE SCHEDULE

AAA, hereafter referred to as the COURSE PROVIDER, offers a course composed of 14 training units spanning 30 hours of instruction. According to Indiana regulations, only three hours of online instruction (approximately 1 unit) can be completed in a 24-hour period. Students may move through the online course in as little as 10 days. Once the online course has been successfully completed and the final exam passed, a certificate of completion can be downloaded to the student. The certificate must be presented to the driving school where the behind-the-wheel training will be completed. Prior to enrolling in any online course, potential drivers should contact the licensed driver training school where they have chosen to complete the required 6 hours of behind-the-wheel instruction and ask which online programs the school will accept.

The course will be available to the STUDENT 24 hours a day, 7 days a week. This availability may be affected by circumstances such as, but not limited to: system, site or connectivity failure over which the COURSE PROVIDER has no control.

HARDWARE AND SOFTWARE

The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 9.0 or greater, Firefox, Google Chrome, or any other browsers that provide equal or greater functionality. The browsers need to support Java and Javascript. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse. The course recommends that the hardware be equipped with speakers. All students will go through the software evaluation after registration, but prior to the start of the course.

COMPLETION AND CERTIFICATION POLICY

The STUDENT agrees to complete all phases of the curriculum in order to receive a completion certificate. Any time missed must be made up. The COURSE PROVIDER is prohibited from issuing a client completion form if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a completion form under such circumstances. STUDENT may be required to pay fees to COURSE PROVIDER if through no fault of COURSE PROVIDER, STUDENT requests a duplicate and/or reissue of the original certificate of completion.

GRADING AND PROGRESS POLICY

The STUDENT agrees that they may not be certified or given credit for the course unless they score 80% or higher on the final exam. Alternative testing techniques for students with reading, hearing or learning handicaps and policies for re-testing students who score less than 80% will be a) review of material; b) translation, if necessary or possible; and c) re-testing, verbally if necessary.

CIRCUMVENTION WARNING

The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes and the final exam. It is illegal to attempt to circumvent this online state-approved course or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

CANCELLATION AND REFUND POLICIES

A full refund, minus a $10 processing fee, will be made to any student who cancels the enrollment contract within 15 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the COURSE PROVIDER, or representation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

PRIVACY STATEMENT

The COURSE PROVIDER is the sole owner of the information collected on this site. The COURSE PROVIDER collects information from its users at several different points on the website. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this traffic safety course or in ways different from what is disclosed in the Privacy Statement.

REPRESENTATIONS AND WARRANTIES

STUDENT represents and warrants that the user information and registration information provided by STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. STUDENT further acknowledges and agrees that any willful or intentional misrepresentation by STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by STUDENT as provided in this agreement, and may subject student to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.

LIMITATION OF LIABILITY

STUDENT acknowledges and agrees that the liability of COURSE PROVIDER and their agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and their agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by STUDENT.

We appreciate the trust you have placed in us and continually strive to satisfy you, our member. We work toward making every experience with AAA Hoosier an enjoyable one for you. That's why we are pleased to provide you with offers we think you would appreciate receiving. These offers might include savings and discounts on a variety of products and services related to travel, insurance, financial services and the Show Your Card and Save program.

Respecting the privacy and security of your personal information is important to us. Please read this privacy policy carefully. It is designed to inform you of the types of information we collect, how we use that information, and the circumstances under which we will share it with non-affiliated third parties.

Safeguarding member information

We only grant access to non-public personal information about you to employees and service providers so that they can provide or offer products or services to you, process and service your accounts and administer business. Our Code of Conduct requires that your non-public personal information remain confidential. Even if you are no longer our member, we will continue to treat your non-public personal information in the same way as if you were still a member. In addition, we maintain physical, electronic and procedural safeguards to protect this non-public personal information. We continually assess new technology for protecting information and upgrade our systems when appropriate.

Collection of information

We collect non-public personal information about you from the following sources:

• From you, on applications and other forms, via the internet, by telephone, and by other means. Examples of this type of information include your name, address, telephone number, social security number, credit scores, and other financial information.
• From transactions with us or with others. For example, your payment histories, account balances and other transaction records.
• From consumer reporting agencies and other outside sources, such as information relating to your creditworthiness, your credit score and credit usage.
• From third parties to verify information you have given us.
• Other general information we may obtain, such as demographic information.

Uses of shared information

We may share the information we collect, as described above, for the following purposes:

• To provide you with the products and services that you are entitled to receive as a member and that you have otherwise requested.
• To provide you customer service.
• To offer you additional products and services, from us or from others, that may be of interest to you.
• To comply with our reporting and other legal requirements.
• To otherwise conduct business.
• As permitted by law.

Opt-out Provision

Click here to instantly "Opt Out" of our email newsletters.

AAA Hoosier Motor Club is committed to honoring the privacy of the users of the AAA Hoosier Motor Club Enhanced Services Web Site. Certain information will be collected automatically when a user visits the Enhanced Services Web Site, including the identity of the referring web site (the site prior to entering the Enhanced Services Web Site); the IP address assigned to the user's computer workstation; the date and time the user enters and leaves the web site; the web pages visited while in the web site, including the time spent on each web page; the identity of any files downloaded by the user; and any criteria a user may use in performing a search. AAA Hoosier Motor Club may use such information to better understand its users' needs, to provide better service, and to improve the content of the web site.

A user may voluntarily provide personally identifiable information to AAA Hoosier Motor Club using the Enhanced Services Web Site. For example, a user may register for membership using the web site, or request services through the web site. If a user supplies a telephone number online, the user may be contacted by AAA Hoosier Motor Club regarding orders placed online by the user. For better service, please be sure to provide AAA Hoosier Motor Club with accurate information. AAA Hoosier Motor Club may utilize any personally identifiable information provided by a user to notify the user about updates to the web site and/or to contact the user about products and services which may be of interest to the user.

If you no longer wish to receive other types of communication from AAA Hoosier Motor Club, please write to us at:

AAA HOOSIER MOTOR CLUB
3750 Guion Road
Indianapolis Indiana 46222

Please include your full name, address, and member number in all correspondence, and please allow six weeks for the address suppression to take effect.

Please note that members will continue to receive the club publication, "Home & Away Magazine."

AAA Online Course FAQs

General Technical Issues:

Here are some quick steps to take if you are having technical issues:

Refresh or Restart the Browser

• Close the course tab and reopen it, or refresh the page.
• Try restarting the entire browser to clear session issues.

Check Internet Connection

• Make sure you're connected to a stable Wi-Fi or wired network.
• Try loading another website or video to confirm.

Try a Different Browser or Device

• Some courses work better in certain browsers (e.g., Chrome, Firefox).
• If possible, try accessing the course on a different device, like a laptop or computer.

Clear Cache and Cookies

• Cached data can interfere with course functionality.
• Clear browser cache and cookies, then try reloading the course.

For issues that aren’t resolved with these steps, please gather screenshots and send them to our customer support team.

How do I log back in to my course?

Please visit fusion.certus.com. You will be prompted to enter in your username, which is your email address. You can enter in your password (if you have forgotten your password, please select forgot password to receive an email to reset the password). You will be logged into your course and can access your materials!

When does my course expire?

Your course expiration is available for your review every time you log in to the course materials, and during your course on the left side of the screen beneath your order ID.

If your course expires, we are unable to extend this training. The course will have to be repurchased to restart.

What are my next steps after taking the course?

After you finish all course materials, you’ll earn a certificate of completion. Your course dashboard will then direct you on accessing or receiving your certificate.

I am not able to move to the next module. What should I do?

1. Does the section you are in have a time requirement? If your course is timed, the timer must run down to 00:00:00 before you can click the "Continue" button to advance. The timer appears at the top of the screen.
2. Have you completed all interactions? In some courses, you must complete all interactions before moving on. An interaction may include clicking on arrows in a content section or answering questions in the module. Once you have viewed all of the course content, you can proceed.
3. Refresh the webpage. If the course does not automatically advance you to the next page once you've satisfied timing or other requirements, refresh the webpage and attempt to resume the course.
4. Switch to another browser. For example, try switching from Safari to Google Chrome.
5. Clear your cache. When browsing online, web browsers store, or cache, website data like images and scripts to help improve your experience. Clearing your web browser cache removes these stored assets, and this may help resolve display or navigation issues. To clear your cache in Google Chrome, click here. For other browsers, check their Help for instructions.

After trying these steps, we recommend closing out all of your windows and tabs and opening a Private or Incognito window for the course.

My course is locked out, and there is no option to select "Resume Course". What should I do first?

Review your course dashboard to see if there are any red banners indicating that the course is locked out. If you become locked out of the course, follow the on-screen instructions for how to proceed. Some courses have regulations that require you to re-register for the course.

My course is locked out, and there is no option to select "Resume Course". What should I do first?

Review your course dashboard to see if there are any red banners indicating that the course is locked out. If you become locked out of the course, follow the on-screen instructions for how to proceed. Some courses have regulations that require you to re-register for the course.

To avoid missing any checkpoints, be sure to log out of the course when you are not actively participating. If an authentication request pops up, be sure to complete it before navigating away.

Why is there a timer in my course?

Some of our courses utilize module timers. Course timers are required for compliance with regulatory guidelines and cannot be skipped or removed.

If you finish a section before the timer ends, we recommend using the time to review the material before continuing.

I entered in my name and/or address incorrectly. How do I fix this?

For a name change, we can only update small typos. Please contact our support team for assistance if any of your information was entered incorrectly.

Contact Us

If you need further assistance, chat with us at the blue "Live Chat" button on your course dashboard, we are available from 7am-12am Eastern every day or e-mail us at aaasupport@certus.com.

You may also call us at 1-877-476-1254 We are available from 8am-8pm eastern Monday through Friday, 8am-4pm Saturdays, and 12pm-4pm on Sundays.