COURSE TUITION

A registration fee will be charged to the STUDENT. This fee includes all required instructional materials and needs to be paid prior to course completion.

COURSE SCHEDULE

AAA, hereafter referred to as the COURSE PROVIDER, offers a course composed of training units spanning hours of instruction. Once the online course has been successfully completed and the final exam passed, a certificate of completion can be downloaded to the student. The course will be available to the STUDENT 24 hours a day, 7 days a week. This availability may be affected by circumstances such as, but not limited to: system, site or connectivity failure over which the COURSE PROVIDER has no control.

HARDWARE AND SOFTWARE

The COURSE PROVIDER prescribes minimum hardware and software requirements for completing the course. Minimum browser requirements are the use of Microsoft Internet Explorer (MSIE) 9.0 or greater, Firefox, Google Chrome, or any other browsers that provide equal or greater functionality. The browsers need to support Java and Javascript. The minimum hardware required is such that it should be able to support the software configuration listed above. The course requires the use of a pointing device such as a mouse. The course recommends that the hardware be equipped with speakers. All students will go through the software evaluation after registration, but prior to the start of the course.

COMPLETION AND CERTIFICATION POLICY

The STUDENT agrees to complete all phases of the curriculum in order to receive a completion certificate. Any time missed must be made up. The COURSE PROVIDER is prohibited from issuing a client completion form if the STUDENT has not met all the requirements for course completion and a STUDENT shall not accept a completion form under such circumstances. STUDENT may be required to pay fees to COURSE PROVIDER if through no fault of COURSE PROVIDER, STUDENT requests a duplicate and/or reissue of the original certificate of completion.

GRADING AND PROGRESS POLICY

The STUDENT agrees that they may not be certified or given credit for the course unless they score 75% or higher on the final exam. Alternative testing techniques for students with reading, hearing or learning handicaps and policies for re-testing students who score less than 80% will be a) review of material; b) translation, if necessary or possible; and c) re-testing, verbally if necessary.

CIRCUMVENTION WARNING

The STUDENT agrees that HE/SHE, and not any other person, will study the material in its entirety and complete the chapter quizzes and the final exam. It is illegal to attempt to circumvent this online state-approved course or provide false information. If the COURSE PROVIDER discovers that the STUDENT has willfully misrepresented himself or has cheated, the STUDENT will be stopped from taking the course with no refund of the registration fees. In addition, the STUDENT may be prosecuted for perjury and other criminal acts which are punishable by law.

CANCELLATION AND REFUND POLICIES

A full refund, minus an $8 processing fee, will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the COURSE PROVIDER, or representation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

PRIVACY STATEMENT

The COURSE PROVIDER is the sole owner of the information collected on this site. The COURSE PROVIDER collects information from its users at several different points on the website. The COURSE PROVIDER will not use or sell this information to promote products or services unrelated to this traffic safety course or in ways different from what is disclosed in the Privacy Statement.

REPRESENTATIONS AND WARRANTIES

STUDENT represents and warrants that the user information and registration information provided by STUDENT is true and correct, and acknowledges that the truth and accuracy of such information is a material inducement to COURSE PROVIDER in permitting STUDENT to enroll in the course. STUDENT further acknowledges and agrees that any willful or intentional misrepresentation by STUDENT regarding such user information or registration information constitutes a breach of this agreement and of the representations and warranties by STUDENT as provided in this agreement, and may subject student to liability for damages incurred by COURSE PROVIDER as a result thereof, including but not limited to general, consequential, and punitive damages.

LIMITATION OF LIABILITY

STUDENT acknowledges and agrees that the liability of COURSE PROVIDER and their agents and employees for any act, omission to act, or negligence on the part of COURSE PROVIDER and their agents and employees, is strictly limited to and shall not exceed the amount of the registration fee actually paid by STUDENT.

At AAA, maintaining your trust and confidence is our top priority. We do not sell or rent nonpublic personal information about our members or former members. We do not share non-public personal information about our members or former members with companies outside of AAA, except where required or permitted by law. We carefully manage and safeguard information among our companies and affiliates, based on your membership or other relationships with AAA, in order to provide you with unsurpassed service, greater convenience and superior value.

Sources from which we may collect nonpublic information about you include: information we receive from you on applications or other forms in writing, via facsimile transmission, by telephone, by electronic means including e-mail and our website, or by other means of communication; information resulting from your transactions with us, our affiliates or others; information resulting from entitled services that you have received from us, our affiliates or others; information obtained from governmental sources, such as your driving record and claims history (insurance clients); and information obtained from non-governmental sources, such as demographic data used for marketing purposes.

We may disclose personally identifiable information about you to persons or organizations within or outside of the AAA Federation as permitted or required by law including companies that perform marketing services for us or with whom we have joint marketing agreements. These agreements allow us to extend the value of your membership or provide you with special savings. Information will normally be limited to name, address, telephone number, membership or customer number and Club tenure. Under certain circumstances, additional information will be provided to appropriate third parties with your consent or at your direction, such as when you apply for a loan, request a quote for insurance or, as necessary, to perform other services. Information will also be disclosed, if necessary, to effect, administer or enforce a transaction, benefit or service that you have requested or authorized or to which you are entitled. This includes such information as the description, location and license number of your vehicle, as well as your telephone contact number and other information deemed necessary to provide you with emergency road service. Information may be shared among the Club's corporate affiliates and subsidiaries, other AAA Clubs and the AAA National Office. Other third parties with whom information may be shared include, but are not limited to, emergency road service contractors, AAA Approved Auto Repair facilities, travel service providers, financial service providers, insurance support organizations, insurance agents, claims representatives, independent contractors courts and governmental agencies.

We restrict access to your nonpublic information to those employees who need such information in order to provide products or services to you. In compliance with federal regulations, we maintain physical, electronic and procedural safeguards designed to guard and prevent misuse of your nonpublic personal information.

Internet Privacy Policy

AAA is committed to honoring the privacy of the users of the AAA Web Site, which includes any personally identifiable information. AAA will utilize any information collected to better understand its users' needs and provide better service. In addition, AAA will use the information it gathers to improve the content of the Web site. If any personally identifiable information has been volunteered, AAA may utilize that information to notify users about updates to the Web site and/or contact users for marketing purposes. The information that is personally identifiable will not be shared with or sold to any other organizations for commercial purposes.

Below is a list of non-volunteered information that will be collected automatically when visiting the AAA Web Site:

• The referrer (the site prior to entering the AAA Web site)
• The IP address of the workstation
• Date and time logged in and out
• Pages visited while on our site
• Time spent on each page
• Files downloaded
• Criteria used when searching

If the user supplies their telephone number online, they may be contacted by AAA regarding orders placed online. Please be sure to provide AAA with the correct phone number.

Entering the zip code upon initial visit to the AAA web site will cause a cookie to be written to the PC in use at the time. This will allow the AAA web site to automatically route subsequent visits to the user's local AAA club.

Secure transactions are accomplished with Secure Socket Layer (SSL) technology to assure that your data is safely communicated to us.

Using the automatic log-in function of this website will cause a cookie to be written to the PC in use at the time. Cookies are small text files which store an encrypted version of your user ID and password. When you come back to this site, this information will be used to automatically log you into the web site using a secure connection. The cookies will not store any information that will be used for tracking or advertising.

To avoid any solicitations from AAA as a result of visiting this Web site, please send an email to our webmaster AAADTPrograms@national.aaa.com or write to:

AAA Driver Training
How To Drive Online Course Webmaster
1000 AAA Drive, MS 72
Heathrow, FL 32746

AAA Online Course FAQs

General Technical Issues:

Here are some quick steps to take if you are having technical issues:

Refresh or Restart the Browser

• Close the course tab and reopen it, or refresh the page.
• Try restarting the entire browser to clear session issues.

Check Internet Connection

• Make sure you're connected to a stable Wi-Fi or wired network.
• Try loading another website or video to confirm.

Try a Different Browser or Device

• Some courses work better in certain browsers (e.g., Chrome, Firefox).
• If possible, try accessing the course on a different device, like a laptop or computer.

Clear Cache and Cookies

• Cached data can interfere with course functionality.
• Clear browser cache and cookies, then try reloading the course.

For issues that aren’t resolved with these steps, please gather screenshots and send them to our customer support team.

How do I log back in to my course?

Please visit fusion.certus.com. You will be prompted to enter in your username, which is your email address. You can enter in your password (if you have forgotten your password, please select forgot password to receive an email to reset the password). You will be logged into your course and can access your materials!

When does my course expire?

Your course expiration is available for your review every time you log in to the course materials, and during your course on the left side of the screen beneath your order ID.

If your course expires, we are unable to extend this training. The course will have to be repurchased to restart.

What are my next steps after taking the course?

After you finish all course materials, you’ll earn a certificate of completion. Your course dashboard will then direct you on accessing or receiving your certificate.

I am not able to move to the next module. What should I do?

1. Does the section you are in have a time requirement? If your course is timed, the timer must run down to 00:00:00 before you can click the "Continue" button to advance. The timer appears at the top of the screen.
2. Have you completed all interactions? In some courses, you must complete all interactions before moving on. An interaction may include clicking on arrows in a content section or answering questions in the module. Once you have viewed all of the course content, you can proceed.
3. Refresh the webpage. If the course does not automatically advance you to the next page once you've satisfied timing or other requirements, refresh the webpage and attempt to resume the course.
4. Switch to another browser. For example, try switching from Safari to Google Chrome.
5. Clear your cache. When browsing online, web browsers store, or cache, website data like images and scripts to help improve your experience. Clearing your web browser cache removes these stored assets, and this may help resolve display or navigation issues. To clear your cache in Google Chrome, click here. For other browsers, check their Help for instructions.

After trying these steps, we recommend closing out all of your windows and tabs and opening a Private or Incognito window for the course.

My course is locked out, and there is no option to select "Resume Course". What should I do first?

Review your course dashboard to see if there are any red banners indicating that the course is locked out. If you become locked out of the course, follow the on-screen instructions for how to proceed. Some courses have regulations that require you to re-register for the course.

My course is locked out, and there is no option to select "Resume Course". What should I do first?

Review your course dashboard to see if there are any red banners indicating that the course is locked out. If you become locked out of the course, follow the on-screen instructions for how to proceed. Some courses have regulations that require you to re-register for the course.

To avoid missing any checkpoints, be sure to log out of the course when you are not actively participating. If an authentication request pops up, be sure to complete it before navigating away.

Why is there a timer in my course?

Some of our courses utilize module timers. Course timers are required for compliance with regulatory guidelines and cannot be skipped or removed.

If you finish a section before the timer ends, we recommend using the time to review the material before continuing.

I entered in my name and/or address incorrectly. How do I fix this?

For a name change, we can only update small typos. Please contact our support team for assistance if any of your information was entered incorrectly.

Contact Us

If you need further assistance, chat with us at the blue "Live Chat" button on your course dashboard, we are available from 7am-12am Eastern every day or e-mail us at aaasupport@certus.com.

You may also call us at 1-877-476-1254 We are available from 8am-8pm eastern Monday through Friday, 8am-4pm Saturdays, and 12pm-4pm on Sundays.